Do you allow outside food?
For the safety of all our customers, we strictly do NOT allow outside food – as some common allergens can hide in food and spread in the play areas.
Please be considerate of other customers who have allergies. People who are caught with outside food will be asked to pack it up.
Should you need to fuel up during your visit you may purchase food from our cafe, idumplings or mollis.
Can I wear my own grip socks?
Can I bring a cake into the Venue?
Only NUT-FREE cakes are allowed, you may add our cakeage fee of $10 when you purchase your play passes.
Can I walk-in and purchase tickets at the counter?
Due to some sold out sessions, we highly encourage you to book online rather than walk in to avoid disappointment.
Where do I find height and weight restrictions?
Please see restrictions here.
I have a cast, can I play?
We do not allow children/adults on the equipment if they have a cast.
I'm a companion of a customer with special needs, do i need to purchase a ticket?
Companions of our customers with special needs, will receive a complimentary ticket.
Do Parents Need to Purchase Tickets?
Adults who are spectators or non-participants are free, whilst adults who wish to play on the equipment will require a ticket.
Do you offer refunds?
All Bookings are non-refundable.
Please see our Refund Policy: https://www.area51bne.com/refund-and-cancellation-policy/
Can I reserve a round table?
The round tables are only available for Infinity Pizza Parties.
Can I hire out the entire venue?
Yes you can. Please head to https://www.area51bne.com/events/exclusive-hire for further details.
Can we bring in water bottles?
Do I have to sign a waiver?
Please read our Terms and Conditions carefully before using the Website and Selecting your Purchases. The conditions of sale will apply to and bind the purchaser, participant, accompanying adult or any user of any Area 51 product described in the Website.
When is sensory hour?
Sensory hour is every Monday between 4pm – 5pm. School terms only.
I left something at the centre, how do I contact your Lost and Found?
Please email firstname.lastname@example.org asap. Items not collected within 1 week will be disposed
PLEASE USE THE CORRECT FORM BELOW TO CONTACT US
For General Questions and Concerns with Purchased Tickets
Use this Form should you need to Contact Management
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51 Kingston Road, Underwood
Queensland, 4119, Australia
email@example.com 9am to 9pm, Daily
firstname.lastname@example.org 9am to 5pm, Monday to Friday
Our phones are often busy the best way to book a party or general tickets is online.
Have a question? Drop us an e-mail.
We have staff monitoring general inquiry emails from 9am to 9pm, every day. And party related emails from 9am to 5pm, Monday to Friday.
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