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PLAYGROUND FAQs

Do you allow outside food?

For the safety of all our customers, we strictly do NOT allow outside food – as some common allergens can hide in food and spread in the play areas. 

Please be considerate of other customers who have allergies. People who are caught with outside food will be asked to pack it up.

Should you need to fuel up during your visit you may purchase food from our cafe, idumplings or mollis.

Can I reserve a table?

No. Table seating is based on a first-come, first-served basis, and reservations are not accepted.

Can I wear my own grip socks?
No. Area 51 Grip socks are mandatory. If you have previously purchased a pair from Area 51, you can re-use these. You do not need to purchase a new pair every time you visit us.
Can I bring a cake into the Venue?

Only NUT-FREE cakes are allowed, you may add our cakeage fee of $10 when you purchase your play passes.

Where do I find height and weight restrictions?

Please see restrictions here.

I have a cast, can I play?

 We do not allow children/adults on the equipment if they have a cast.

Can I walk-in and purchase tickets at the counter?

It is best to book online so you can secure the tickets that you want. You can walk in however we cannot guarantee availability especially during weekends and school holidays.

Is Area 51 wheelchair accessible?

Yes, Area 51 is wheelchair accessible.

I'm a companion of a customer with special needs, do i need to purchase a ticket?

Companions of our customers with special needs, will receive a complimentary ticket.

Do Parents Need to Purchase Tickets?

Adults who are spectators or non-participants are free, whilst adults who wish to play on the equipment will require a ticket.

Do you offer refunds?

All Bookings are non-refundable.

Please see our Refund Policy: https://www.area51bne.com/refund-and-cancellation-policy/

Can I reserve a round table?

The round tables are only available for Infinity Pizza Parties.

Can I hire out the entire venue?

Yes you can. Please head to https://www.area51bne.com/events/exclusive-hire for further details.

Can we bring in water bottles?
Yes. Refillable water bottles are permitted inside Area 51. We have a water fountain located near the bathrooms for patron use.
Do I have to sign a waiver?

Please read our Terms and Conditions carefully before using the Website and Selecting your Purchases. The conditions of sale will apply to and bind the purchaser, participant, accompanying adult or any user of any Area 51 product described in the Website.

I left something at the centre, how do I contact your Lost and Found?

Please call 0743515151 or email info@area51bne.com asap. Items not collected within 1 week will be disposed

CONTACT US

PLEASE USE THE CORRECT FORM BELOW TO CONTACT US

For General Questions and Concerns with Purchased Tickets

Concern

Use this Form should you need to Contact Management

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Address

51 Kingston Road, Underwood
Queensland, 4119, Australia

Contact Us

info@area51bne.com 9am to 9pm, Daily

party@area51bne.com 9am to 5pm, Monday to Friday

Our phones are often busy the best way to book a party or general tickets is online.

Have a question? Drop us an e-mail.

We have staff monitoring general inquiry emails from 9am to 9pm, every day. And party related emails from 9am to 5pm, Monday to Friday.

OPERATING HOURS

Play Area
9am - 9pm Daily

Cafe
9am - 8pm Daily

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